ORDER CONFIRMATION
After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.
SHIPPING
Express delivery areas: Global
Items are packaged and usually are ready to ship within 1-2 business days for domestic orders and 2-3 business days for international orders AFTER placing a successful order. These times are estimated times and may vary slightly during product release dates or peak times during the holiday shopping season. If Pre-Order items are combined with In-Stock items or other Pre-Order items on an order, the entire order will ship once ALL Pre-Ordered items become In-Stock. You will be invoiced for items that are in-stock if the pre-order items are not set to release for two or more months from the date of the order. We are open Monday-Saturday and closed Sunday and holidays. Any orders placed when we are closed will be handled when staff comes back the next business day. We offer shipping service via USPS, FEDEX, & UPS. UPS & FEDEX do NOT pick up during weekends so any orders using those shipping companies will be picked up the following business day. If you require special handling for any packages, please contact us to make special arrangements. If a shipment happens to fall on a holiday, it will be shipped the following day. We are not responsible for weather conditions, operational conditions, or any acts of God which prevent a shipping company from delivering your package on time.
TRACKING
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website after 24 hours.
Once they arrive in your country, your local postal services take over. This means you'll be able to track your parcel on your local postal services' website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don't have.
If you have any trouble tracking your parcel, please email support@vovotoy.com. We’d be happy to help you out!
Please note that tracking is active during 60 days so we won't be able to do anything to help you if you contact us after this period.
DELIVERY
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately email support@vovotoy.com within 3 business days after receiving shipping.
If your order has been damaged during transit, please get in touch with us promptly, by sending us a picture.
If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bended products...) to the carrier when you receive your order.
CHANGE MY SHIPPING ADDRESS
If your order is shipping to an incorrect address, please email support@vovotoy.com as soon as you can.
*COVID_19 (CORONAVIRUS)
Delivery times are slowly returning to normal. However, despite best efforts some destinations are still subject to transit/delivery delays. This is why the following estimated delivery table cannot be guaranteed, it depends on your country’s current status. For your information, most of the postal services are still experiencing transit/delivery delays because of limited airline capacity, government restriction, important safety measures including physical distancing, employee absence (quarantine…), customs procedures and the huge extra volume of package every day… as a result of the pandemic. But they're still working hard to collect, process and deliver mail/parcels in unprecedented times.
PLEASE NOTE
- When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
- Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
- You have to pay your own shipping fee for the returned product if it's not the problem of the quality.