FAQ

How long does it take to process an order?

For in-stock orders, we typically process your order within 1-3 business days and update the order status. Once the order is processed, you will receive a notification email with a tracking number.
If your order includes pre-order items, the order will be held until the pre-order products are ready before being shipped together. Please note that the estimated shipping time displayed on the website is approximate. For the specific shipping time, please consult our customer service.

 

Is shipping free? How much is the shipping fee?

We apologize, but Vovotoy currently does not offer free shipping. The shipping fee is based on the order weight, destination, and service, and it will be displayed during the checkout process.

Does the price include customs and other taxes?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please consult your country's customs office to determine these additional costs before making a purchase.

What if my package arrives damaged?

Please understand that minor box damage may occur during international shipping. If you would like better protection for the packaging, please contact our customer service to inquire about relevant fees. If you receive a package that is severely damaged, please check if the contents inside are intact. Send photos of the damaged packaging and its contents to support@vovotoy.com via email, and we will arrange for a replacement or refund (if applicable).